Terms of Service

By booking services with Property Cleaning Experts you agree to the terms below. Please read them carefully.

Scope of work

Each project is defined in writing via your quote or proposal. Additional work requested on site will be quoted and approved before it begins.

Payment

Payment in full is due upon completion of the work unless otherwise agreed in writing. We accept major credit cards, checks, and electronic payments. Balances unpaid after 7 days may incur a late fee of 1.5% per month, and the customer is responsible for any collection costs.

Customer responsibilities

The customer agrees to provide access to the property, working exterior water and power, secure pets, close windows and doors, move fragile or valuable items away from work areas, and disclose any known damage, loose materials, leaks, or defects before work begins.

Pre-existing conditions

We are not responsible for damage resulting from pre-existing conditions, including aged, worn, cracked, loose, or improperly installed roofing, siding, stucco, paint, caulking, window seals, screens, gutters, or solar panels. Oxidation, etching, mineral deposits, and permanent staining may be revealed but not removed by cleaning.

Limitation of liability

Property Cleaning Experts LLC is fully insured and uses reasonable care on every job. Our total liability for any claim arising from our services is limited to the amount paid for the specific service in question. We are not liable for indirect, incidental, or consequential damages, loss of use, damage to plants or landscaping from normal cleaning runoff, or water intrusion through faulty seals, windows, or doors.

Window tint and film

Window tint, privacy film, and other applied window coatings can become brittle, faded, bubbled, scratched, or loose with age and sun exposure, and may peel, tear, or lift during normal window cleaning. We are not responsible for damage to aged, failing, or improperly installed tint or film, or for the cost of its repair or replacement. Please let us know about any tinted windows before service begins.

Claims and guarantee

We stand behind our work. Any claim of damage or unsatisfactory work must be reported in writing, with photos, within 48 hours of completion. We must be given the opportunity to inspect and make it right before any other action is taken.

Weather and scheduling

Rain, wind, or unsafe conditions may require rescheduling at no penalty to either party.

Acceptance

Signing a proposal or authorizing work to begin constitutes acceptance of these terms.